Before working at StarNow, she had several interesting jobs that added to the wealth of industry knowledge she holds today. Meet Steph, our Chief Customer Officer! Here she gives us an insight into what she does on the daily, provides some advice to you, our members, and tells us a bit more about herself!
What's your role at StarNow, and what does a typical day at work involve for you? I'm the Chief Customer Officer – I lead our Customer Success, Marketing & Global Markets teams, and do lots of customer focused project work. My days vary quite a bit! Some days I run from meeting to meeting, checking in on projects or planning campaigns, other days I'm glued to my desk reading contracts & responding to emails. I also travel to talk to our customers in Australia and the UK as much as I can – when I'm on a trip I’m out and about talking to members to find out what's going on in their worlds, and then I catch up on emails from StarNow HQ in the evenings.
What's your favourite part of your job? The people. I get to work with some seriously talented, passionate people, who make me laugh & inspire me.
If you could give our members one piece of advice, what would it be? Be persistent. Talent counts, but it's the person who keeps on applying to jobs, keeps training, and keeps auditioning that gets the most work in the end.
What would you be doing if you weren't at your current job? Something where I can problem solve, help people and use my communication skills. Working somewhere with a social enterprise focus really appeals.
What characteristic do you most admire in others? Integrity. Closely followed by a sense of humour.
What is the best advice you've been given, or wish you had of been told sooner? Wherever you go, there you are.
Lenny the cat.
What does your perfect Saturday look like? Sleep in, followed by coffee and eggs at my kitchen table in the sun. The cat will be sitting on the paper, and the kids will be chilling out in the lounge (not karate chopping each other).
Before working at StarNow, what was the most interesting job you ever had? I’ve had a few – mostly related to performing as I was an actress in my 20’s, before I became an actors agent. I had a guest role in a TV series that involved my character being shrunk to the size of a thumb. She then got eaten by a dog (it was pretty glamorous). I have some great stories from my days as an agent but I can’t tell you any of those…
What's your life motto? I’m not sure I can name one thing! There are a few fundamentals – I guess I'd start with: Be kind. Everyone's doing the best they can with what they know.
If you were stuck on an island, what 3 things would you bring? Lip balm, a piano, and a revolving sushi bar.
If you had $30,000 to donate to our organization, what would you do with it? Turn the top deck into a garden bar!
Show us a place in Wellington that is of significance to you and tell us why My most significant place would have to be Mount Maunganui (not in Wellington I know, but there’s no going past it!) – I grew up in Tauranga, and there is nothing a walk along the Mount beach can’t fix. In Wellington, it's probably my garden!!
Steph's kids fishing with a photo of the Mount (Mount Maunganui) in the background.
Steph's favorite veiw, her garden
Who's your favourite StarNow member at the moment? I have so many! I recently came across a lovely older chap, Gwyn Evans who had joined us in 2007. He wrote in to us to let us know he was retiring, and as his subscription had expired he wanted to say thanks and goodbye. I hope we convinced him not to completely retire by giving him a lifetime membership – our Customer Success team really wanted to show him some love after all his years of membership.
Random Steph facts:
Meet the rest of the StarNow team here.
About the author
Maddison Baker is StarNow's Office Coordinator. She's multi-talented and multi-faceted - between answering your questions on social media and keeping the StarNow HQ running smoothly, she manages to pack a lot into her day (think lunchtime gym sessions to after-work netball games). She always knows where the newest, coolest café is, the lyrics to Drake's latest song, and – most importantly for us – where the office supply of coffee is kept.