Trust & Safety
Trust & Safety

How are castings reviewed?

Our number one value is "Our members' safety and success is our success".

StarNow began in 2004 as a project to help an actor friend find work. Since then our membership has grown to over four million people worldwide, but our priorities - educating, protecting and promoting our members – haven't changed.

We never forget that our members (including our staff, children, and friends) are real people, with real dreams. We strongly recommend that all members read our online and audition safety tips. Our number one tip: trust your instincts and use your judgement. If something doesn't look or feel right, don't do it.

A dedicated, full-time Customer Success team

We also have a dedicated, full-time Customer Success team who check every casting call on StarNow. We don't simply publish every casting call submitted to us; when appropriate, we ask questions, request background information, and refuse to publish casting calls that don't meet our guidelines.

For instance, a casting professional needs to make clear immediately if a role is paid or not. If a production seems commercial in nature but isn't paying, we ask why not. If any fees are involved for applicants, we insist they are stated upfront, and if the fees are exorbitant, we don't publish the call.

If a production requires nudity, it must be stated on the casting with a description of the nudity's context, and we never publish calls for unpaid nudity. We refuse to publish casting calls for pornography.

We don't tolerate spamming, and we ban any member or casting that looks suspicious. The majority of castings are screened before ever appearing on site. A much smaller number are also scanned by our system, automatically approved if they meet certain strict criteria. These castings have a 'review pending' note on them until they are manually checked by our Customer Success team, usually within a few hours.

Everyone can help

We have an amazing community that speak up if they are worried by anything they see on site.

If you see a casting that seems fake or is offensive in any way, please contact us and we will act immediately. We take complaints very seriously.

Has this answered your question? If not, please contact us